Welcome to Sweetsensationgs terms and conditions. These terms and conditions apply to the use of our website in the selling of products to you subject to the conditions set out below.
If you have any questions relating to these terms and conditions please contact us before you place an order.
Please take a moment to have a look at the following terms and conditions to ensure that you are happy with the service we provide. Please note that any person using and ordering from our website are deemed to understand and accept our terms and conditions.
This store is owned and operated by Georgia Smith trading as Sweetsensationgs
Delivery of Products
Our aim at Sweetsensationgs is to get your sweets to your door as soon as possible in the best manner possible. All orders are sent out within 48 hours, (usually within 24 hours) of receipt by the quickest and cheapest postal method and should arrive to you within 2-3 working days from date of postage but we cannot guarantee this during busy periods and seasonal fluctuations. Please note orders placed after midnight on Friday will be posted after the weekend, due to postal services not working weekends.
Sweetsensationgs only sends out the best quality products to their customers that are well within their best before date. However we cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises.
We will deliver the products ordered by you to the delivery address provided. It is however your responsibility to provide us with accurate delivery information as we will not check or verify addresses and messages supplied by you
We only post in the UK – no overseas international posting is sent.
Liability
If the products you receive are not what you ordered, defective or the incorrect quantity, please contact us and will then correct your order
Make good any shortage or non-delivery
Supply and deliver substitute goods
Replace any defective goods
Refund or do a partial refund at our own discretion
Please note that we cannot be held responsible for any damage caused through postage such as climatic conditions affecting the product. We make sure that all items are in perfect condition before they are sent to you. If your parcel does arrive in a poor condition, please contact us.
We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill). We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.
Sweetsensationgs provides no warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Events beyond our control: we shall have no liability for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control. This includes without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Our Products and Allergy Advice & Ingredients
The images of our products on our website are for illustrative purposes only. We have made every effort to display the sweets and products accurately. All sizes, weight capacities, dimensions and measurements indicated on our website have a 2% tolerance
All customers should be aware that unfortunately all of the sweets sold by sweet sensations are manufactured and packaged in environments where nuts may be present and therefore we cannot guarantee that any sweets supplied are free of nuts or nut traces.
We try our best to provide ingredient information on all of our sweets however on some occasions we may not include this information. If you require ingredients on any specific items, then please send a request to us. Please note that ingredients provided are those from manufacturers’ packaging and lists, and we cannot be held responsible for their content. Sweetsensationgs reserves the right to use alternative manufacturers for all sweets on offer and therefore cannot guarantee that the ingredients listed will match exactly those sent previously. Sweetsensationgs only sources the highest quality sweets to provide you with the best tasting treats.
Out of Stock Items
Sweetsensationgs work with a large number of UK confectionery suppliers to ensure that we can provide the quality, value and range everybody wants. There are times an item or two will be unavailable should this situation occur we will contact you to confirm when the item will be restocked and send out/or offer a substitute for something similar. If no similar item to the particular sweet can be found then we will contact you and ask if you would like the rest of your order dispatched and the missing item(s) sent once in stock (at no extra postage costs), or if you would like us to hold back your order until everything is ready.
Sweetsensationgs may also choose to cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights as a consumer
Returns Procedure
Sweetsensationgs should be notified within 48 hours of receipt of your order of any part that is unsatisfactory.
Step 1. Once we have responded to your message goods must be returned within 7 days by recorded delivery. Note – if Sweetsensationgs are at fault we will refund your postage costs immediately.
Step 2. Goods returned should be in their original condition and packaging in which they arrived.
Step 3. Once received items will be checked and refunds on goods and postage arranged where suitable. Due the perishable nature of goods on sale Sweetsensationgs cannot issue refunds on simply unwanted good and must not be opened. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched.
Returns Address:
Sweet sensations
48 Cornbrash Rise
Trowbridge
Wiltshire
BA14 7TR
Note: You will be responsible for the returned products until they reach us.
Sweetsensationgs will only except goods for return and refund/exchange if supplied by us and will only refund the costs of fair return postage and original sale price of goods. No additional compensation will be available on goods returned other than that already stated, as Sweetsensationgs are not responsible for any costs or losses incurred after costs of goods and returned postage.
Copyright & Intellectual Rights
Please note that all images and content of these pages are owned and governed by Sweetsensationgs. Unauthorized copying or replication of any part of this site will be deemed as theft and appropriate action will be taken & having spent much time creating this store, we will endeavour to protect our efforts. If you would like to use any material from this website we are happy to take enquiries. Please contact us and we will respond within 24 hours
Miscellaneous
Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
Sweetsensatongs will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, government lockdowns, fire, flood, war or act of God.
Sweetsensationgs does not manufacture products. Where we state information as to the contents of the sweets (e.g. whether they contain sugar, gluten or gelatine) we reproduce wherever possible the information provided by the manufacturer and therefore are unable to guarantee the accuracy of this information.
These terms do not affect your statutory consumer rights
